{"id":84083,"date":"2022-08-15T09:46:09","date_gmt":"2022-08-15T07:46:09","guid":{"rendered":"https:\/\/www.hcww.com.eg\/customer-services\/"},"modified":"2022-08-16T09:24:44","modified_gmt":"2022-08-16T07:24:44","slug":"customer-services","status":"publish","type":"page","link":"https:\/\/www.hcww.com.eg\/en\/customer-services\/","title":{"rendered":"customer services"},"content":{"rendered":"

customer services<\/h1><\/div>

The customer service has been developed in line with the establishment of the Holding Company for Water and wastewater by establishing a hotline 125 to receive calls and complaints from citizens. The development stages have continued, establishing customer service centers, automating procedures and the documentary cycle, and raising the efficiency of service providers.<\/p>\n<\/div>

<\/div>

Where the Holding Company for Water and Wastewater has set a time plan for the development of customer service centers at the level of the Republic by targeting 248 customer service centers<\/h4><\/div><\/div><\/div><\/div><\/div>
\"Completing

Completing the development of customer service centers with the internal visual identity for 121 customer service centers<\/h2><\/div><\/div><\/a><\/span><\/div><\/div><\/div>
\"Completing

Developing the external visual identity for 71 centers <\/h2>

The system is being completed at the level of subsidiaries, and commercial branches are being targeted and developed to enter the system of customer service centers and prepare them to receive customers and provide a service of the required quality.<\/p><\/div><\/div><\/a><\/span><\/div><\/div><\/div>

\"Completing

Create a 125 mobile application to provide bill payment services and receive complaints<\/h2>

For ease communication between citizens and water and wastewater companies<\/p><\/div><\/div><\/a><\/span><\/div><\/div><\/div>

\"Completing

Introducing a home contracting service for a simple fee for those who wish to obtain the service in order to facilitate the citizens <\/h2><\/div><\/div><\/a><\/span><\/div><\/div><\/div>
\"Completing

Establishing customer service outlets in major clubs, neighborhoods and mass gatherings, and extending working hours during the evening shifts.<\/h2><\/div><\/div><\/a><\/span><\/div><\/div><\/div>
\"Completing

Providing mobile customer service cars to provide water and wastewater services to citizens in villages and remote places <\/h2>

To facilitate customers and reduce their burdens with a total of 23 mobile cars in the governorates of Cairo, Alexandria, Beheira, Dakahlia, Sharkia, Matrouh, Sohag<\/p><\/div><\/div><\/a><\/span><\/div><\/div><\/div>

<\/div><\/div>
\"Completing

Developing the hotlines system in the subsidiary company to receive complaints from employees throughout the day <\/h2>

The call center system has been activated, and a unified program has been activated to register complaints received by the hotlines and link them to the Holding Company to monitor the progress of the complaint and the speed of its completion, and activate the WhatsApp service to receive customer inquiries and complaints<\/p><\/div><\/div><\/a><\/span><\/div><\/div><\/div>

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