{"id":81028,"date":"2014-06-26T10:46:40","date_gmt":"2014-06-26T08:46:40","guid":{"rendered":"https:\/\/www.hcww.com.eg\/media-center\/"},"modified":"2022-07-23T12:47:58","modified_gmt":"2022-07-23T10:47:58","slug":"media-center","status":"publish","type":"page","link":"https:\/\/www.hcww.com.eg\/en\/media-center\/","title":{"rendered":"Media Center"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:32;line-height:1.4;\">Media Center<\/h1><\/div><div class=\"fusion-text fusion-text-1\" style=\"--awb-content-alignment:justify;\"><p>Proceeding from the importance of the media in improving the mental and media image of any establishment, forming public opinion and creating collective awareness for the public, The decision of the holding company to establish the media center was issued in 2007. To enhance communication with citizens, And shed light on the services provided by the company and highlight the efforts of the state and its investments and the plans and projects being implemented or in the future to serve the citizens.<\/p>\n<\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-content-alignment:justify;\"><p>The media center works 24 hours a day to monitor and follow up all news related to the housing sector, water and wastewater, which are broadcasted by audio-visual media, electronic media and social media. additionl to filming, editing and preparing documentaries about the company, Also the media center monitors citizens&#8217; complaints received through the various media and responds to them to build strong and honest relationships with citizens.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-stretch fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:35px;--awb-padding-right:35px;--awb-padding-bottom:35px;--awb-padding-left:35px;--awb-bg-color:var(--awb-color6);--awb-bg-color-hover:var(--awb-color6);--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-1 fb-icon-element fontawesome-icon fa-eye far circle-no\" style=\"--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color2);--awb-font-size:50px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.5;\">Vision<\/h2><\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-content-alignment:justify;--awb-text-color:var(--awb-color1);\"><p>That the administration reach the leading level of effectiveness and efficiency in the performance of its work by adopting modern administrative methods and techniques, computer systems, developing the skills of employees, and adhering to effective organizational policies, standards and indicators.<\/p>\n<\/div><div class=\"fusion-text fusion-text-4\" style=\"--awb-content-alignment:justify;--awb-text-color:var(--awb-color1);\"><p>And the implementation of plans aimed to achieving mutual understanding between the company and citizens and transfer honest information in order to gain his trust and respect.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:35px;--awb-padding-right:35px;--awb-padding-bottom:35px;--awb-padding-left:35px;--awb-bg-color:var(--awb-custom14);--awb-bg-color-hover:var(--awb-custom14);--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-2 fb-icon-element fontawesome-icon fa-bullseye fas circle-no\" style=\"--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-font-size:50px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.5;\">Mission<\/h2><\/div><div class=\"fusion-text fusion-text-5\" style=\"--awb-content-alignment:justify;--awb-text-color:var(--awb-color1);\"><p>Improving the mental image of the company through a targeted and limited media policy and building strong relationships and effective partnerships with media professionals, To emphasize the company&#8217;s mission and objectives, And achieving maximum benefit from modern technologies For Speeding the communication with the media, and achieving the best performance rates with the least possible time and effort.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-padding-top:35px;--awb-padding-right:35px;--awb-padding-bottom:35px;--awb-padding-left:35px;--awb-bg-color:var(--awb-color6);--awb-bg-color-hover:var(--awb-color6);--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:0px;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><i class=\"fb-icon-element-3 fb-icon-element fontawesome-icon fa-dot-circle far circle-no\" style=\"--awb-iconcolor:var(--awb-color1);--awb-iconcolor-hover:var(--awb-color1);--awb-font-size:50px;--awb-align-self:center;--awb-margin-top:0px;--awb-margin-right:0px;--awb-margin-bottom:20px;--awb-margin-left:0px;\"><\/i><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color1);--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.5;\">Objectives<\/h2><\/div><ul style=\"--awb-iconcolor:var(--awb-color1);--awb-textcolor:var(--awb-color1);--awb-line-height:30.6px;--awb-icon-width:30.6px;--awb-icon-height:30.6px;--awb-icon-margin:12.6px;--awb-content-margin:43.2px;\" class=\"fusion-checklist fusion-checklist-1 fusion-checklist-default type-icons\"><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-dot-circle far\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Implementation specific media programs to serve the company&#8217;s policy and objectives<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-dot-circle far\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Emphasis on the role that the company plays in serving civil society<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-dot-circle far\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Building bridges of trust between the company and its internal and external audience<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-dot-circle far\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Creating awareness and forming public opinion about the importance of water issues<\/div><\/li><li class=\"fusion-li-item\" style=\"\"><span class=\"icon-wrapper circle-no\"><i class=\"fusion-li-icon fa-dot-circle far\" aria-hidden=\"true\"><\/i><\/span><div class=\"fusion-li-item-content\">Building strong relationships with different media<\/div><\/li><\/ul><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.5;\">Media center tasks<\/h2><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#0f5e96;--awb-content-color:#000000;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#16497c;--awb-title-font-family:&quot;Cairo&quot;;--awb-title-font-weight:700;--awb-title-font-style:normal;--awb-title-font-size:16px;--awb-content-font-family:&quot;Cairo&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-81028-1\"><div class=\"fusion-panel panel-default panel-a8197d3fa612cd600 fusion-toggle-has-divider\" style=\"--awb-title-color:#0f5e96;--awb-content-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a8197d3fa612cd600\"><a aria-expanded=\"false\" aria-controls=\"a8197d3fa612cd600\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-81028-1\" data-target=\"#a8197d3fa612cd600\" href=\"#a8197d3fa612cd600\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Documentation and production of media materials<\/span><\/a><\/h4><\/div><div id=\"a8197d3fa612cd600\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_a8197d3fa612cd600\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Preparing film materials documenting the most important events about the company.<\/li>\n<li>Photographing the business development in the sites and projects that managed by the company.<\/li>\n<li>Preparing photo and video reports for the most prominent media coverage of the water and wastewater sector.<\/li>\n<li>Preparing congratulations templates for some occasions using film materials, or animation.<\/li>\n<li>Preparing infographics and animation films for the company&#8217;s activities and services.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-68f3283c4fe966b65 fusion-toggle-has-divider\" style=\"--awb-title-color:#0f5e96;--awb-content-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_68f3283c4fe966b65\"><a aria-expanded=\"false\" aria-controls=\"68f3283c4fe966b65\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-81028-1\" data-target=\"#68f3283c4fe966b65\" href=\"#68f3283c4fe966b65\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Monitoring, follow-up and media analysis<\/span><\/a><\/h4><\/div><div id=\"68f3283c4fe966b65\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_68f3283c4fe966b65\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Follow-up and monitoring the visual, electronic and electronic media.<\/li>\n<li>Publishing press releases, tenders and responses published in newspapers, in addition to press releases on the company&#8217;s website.<\/li>\n<li>Archiving written media responses.<\/li>\n<li>Recording the content of the news and analyzing the content of the topics covered by the various media outlets.<\/li>\n<li>Photography and video of the most prominent events.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-235b55b5b90b0b7d4 fusion-toggle-has-divider\" style=\"--awb-title-color:#0f5e96;--awb-content-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_235b55b5b90b0b7d4\"><a aria-expanded=\"false\" aria-controls=\"235b55b5b90b0b7d4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-81028-1\" data-target=\"#235b55b5b90b0b7d4\" href=\"#235b55b5b90b0b7d4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Press editing and data preparation<\/span><\/a><\/h4><\/div><div id=\"235b55b5b90b0b7d4\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_235b55b5b90b0b7d4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Preparing and sending press releases<\/li>\n<li>Preparing and updating media lists and journalists.<\/li>\n<li>Preparing and arranging press conferences.<\/li>\n<li>Updating the program guide including the data of TV and radio channels, Comprehensive dates and editorial policy for each program<\/li>\n<li>Issuing daily, monthly and annual media reports.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-528670b157bb90e5b fusion-toggle-has-divider\" style=\"--awb-title-color:#0f5e96;--awb-content-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_528670b157bb90e5b\"><a aria-expanded=\"false\" aria-controls=\"528670b157bb90e5b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-81028-1\" data-target=\"#528670b157bb90e5b\" href=\"#528670b157bb90e5b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Social media and respond to rumors<\/span><\/a><\/h4><\/div><div id=\"528670b157bb90e5b\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_528670b157bb90e5b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Posting on social networking sites Facebook and YouTube.<\/li>\n<li>Publishing media news, tenders and media responses, in addition to press releases on the company&#8217;s website and social media pages<\/li>\n<li>Update website news bar<\/li>\n<li>Update the company&#8217;s channel on YouTube.<\/li>\n<li>Follow the Facebook pages of journalists and media professionals.<\/li>\n<li>Monitor rumors and respond to them.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-9d154e44ba3332ba5 fusion-toggle-has-divider\" style=\"--awb-title-color:#0f5e96;--awb-content-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9d154e44ba3332ba5\"><a aria-expanded=\"false\" aria-controls=\"9d154e44ba3332ba5\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-81028-1\" data-target=\"#9d154e44ba3332ba5\" href=\"#9d154e44ba3332ba5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Follow-up and complaints<\/span><\/a><\/h4><\/div><div id=\"9d154e44ba3332ba5\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_9d154e44ba3332ba5\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li>Activate communication channels with affiliate companies.<\/li>\n<li>Recording complaints from various sources (social media &#8211; media &#8211; WhatsApp complaints &#8211; telephone complaints).<\/li>\n<li>Follow up with affiliate companies to resolve complaints.<\/li>\n<li>Follow-up complaints and prepare responses to the media.<\/li>\n<li>On-site inspection of complaints.<\/li>\n<li>Communicate with citizens to ensure that complaints are resolved.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"2560\" height=\"1718\" title=\"DSC_0118\" src=\"https:\/\/www.hcww.com.eg\/wp-content\/uploads\/2022\/07\/DSC_0118-scaled.jpg\" alt class=\"img-responsive wp-image-78027\" srcset=\"https:\/\/www.hcww.com.eg\/wp-content\/uploads\/2022\/07\/DSC_0118-200x134.jpg 200w, https:\/\/www.hcww.com.eg\/wp-content\/uploads\/2022\/07\/DSC_0118-400x269.jpg 400w, https:\/\/www.hcww.com.eg\/wp-content\/uploads\/2022\/07\/DSC_0118-600x403.jpg 600w, https:\/\/www.hcww.com.eg\/wp-content\/uploads\/2022\/07\/DSC_0118-800x537.jpg 800w, https:\/\/www.hcww.com.eg\/wp-content\/uploads\/2022\/07\/DSC_0118-1200x806.jpg 1200w, https:\/\/www.hcww.com.eg\/wp-content\/uploads\/2022\/07\/DSC_0118-scaled.jpg 2560w\" sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 400px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1185.6px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:30px;--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:24;--minFontSize:24;line-height:1.5;\">the new media<\/h2><\/div><div class=\"fusion-text fusion-text-6\" style=\"--awb-content-alignment:justify;\"><p>The Media Center Department has been keen to adapt the various media with their concepts and tools that speak constantly. it had the lead in creating YouTube channel &#8211; and creating communication channels via Facebook and WhatsApp to speed communication with affiliates and media professionals.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:1.5;\">Create a media follow-up map<\/h3><\/div><div class=\"fusion-text fusion-text-7\" style=\"--awb-content-alignment:justify;\"><p>Updating a map to follow up on TV programs and channels on a systematic basis with the aim of introducing the editorial policy for each TV channel and the quality of the content presented through its programmes.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-8 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:1.5;\">Follow-up and monitoring the sector&#8217;s news broadcast in the media and websites<\/h3><\/div><div class=\"fusion-text fusion-text-8\" style=\"--awb-content-alignment:justify;\"><p>The electronic press has become one of the most important modern media, which has outperformed its printed theory to become an important source of information indispensable to the citizen. Accordingly, the Media Department follows up on 24 hours more than 35 news websites to monitor, during the year 2021-2022, nearly 43,000 news about the water and wastewater sector.<\/p>\n<\/div><div class=\"fusion-title title fusion-title-9 fusion-sep-none fusion-title-text fusion-title-size-three\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h3 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:20;--minFontSize:20;line-height:1.5;\">Monitor websites and social media<\/h3><\/div><div class=\"fusion-text fusion-text-9\"><p>Database includes a search for all keywords about water or Wastewater in various websites and social media \/ and It done periodically every hour to follow up on news and successive publications throughout the day.<\/p>\n<\/div><div class=\"fusion-text fusion-text-10\"><p>Issuing press releases: Covering the company&#8217;s news, highlighting the positive aspects and improving the mental and media image of the company.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-8 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:4.8%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">#fusion-chart-1 .fusion-chart-legend-wrap li:nth-child(1) span{color: #ffffff;}#fusion-chart-1 .fusion-chart-legend-wrap li:nth-child(2) span{color: #ffffff;}#fusion-chart-1 .fusion-chart-legend-wrap li:nth-child(3) span{color: #ffffff;}<\/style><div id=\"fusion-chart-1\" class=\"fusion-chart legend-bottom\" style=\"--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;\" data-type=\"pie\" data-chart_legend_position=\"bottom\" data-x_axis_labels=\"Number of Positive News|Number of Negative News|Number of Neutral News\" data-show_tooltips=\"yes\" data-bg_colors=\"rgba(98,181,68,1)|rgba(98,65,173,1)|rgba(196,0,0,1)\" data-border_colors=\"rgba(255,255,255,1)|rgba(255,255,255,1)|rgba(255,255,255,1)\" data-border_size=\"2\" data-border_type=\"smooth\" data-chart_fill=\"off\" data-chart_point_style=\"circle\" data-chart_point_size=\"3\" data-chart_axis_text_color=\"rgba(102,102,102,1)\" data-chart_gridline_color=\"rgba(0,0,0,0.1)\"><div class=\"fusion-chart-dataset\" data-label=\"Data Set 1\" data-values=\"24124|1187|17900\" data-background_color=\"rgba(0,188,212,1)\" data-border_color=\"rgba(0,188,212,1)\"><\/div><h4 class=\"fusion-chart-title\">Website News Ranking 2021<\/h4><div class=\"fusion-chart-inner\"><div class=\"fusion-chart-wrap\"><canvas><\/canvas><\/div><div class=\"fusion-chart-legend-wrap\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"100-width.php","meta":{"_acf_changed":false,"yasr_overall_rating":0,"yasr_post_is_review":"","yasr_auto_insert_disabled":"","yasr_review_type":"","yasr_pro_reviews_in_comment_enabled":0,"footnotes":""},"class_list":["post-81028","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Media Center<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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